The following Terms & Conditions outline important information about bookings, payments, cancellations and your stay at Wilson Island. We encourage you to review them before confirming your reservation.
Bookings
A minimum two-night stay applies. Rates are based on single or double occupancy, with a maximum of two guests per room. Wilson Island welcomes guests aged 18 years and over.
Payment & Deposits
A non-refundable deposit of 20% is required at the time of booking. The remaining balance is due 30 days prior to arrival.
Bookings made within 30 days of arrival require full payment at the time of booking.
Payments made by credit or debit card incur a 1.65% surcharge.
Cancellations
Cancellations made between 60 and 30 days prior to arrival incur a cancellation fee of 50% of the booking value.
Cancellations made within 30 days of arrival incur a 100% cancellation fee.
A surcharge of $150 per person applies on Christmas Day, Boxing Day, New Year’s Eve and Easter public holidays.
What’s Included
Your all-inclusive Wilson Island experience begins upon arrival at Wilson Island.
Any incidental purchases made while transiting through Heron Island, including food, beverages or retail purchases, are at your own expense.
Exclusive Use
Exclusive Use bookings are charged for the full property (nine Reef Safari Tents), regardless of the number of rooms occupied.
Discounted rates are subject to availability and management approval.
Environmental Management Charge
An Environmental Management Charge of $8.50 per person, per day applies for up to three days (guests aged five years and over), to a maximum of $25.50 per person.
Transfers & Travel Insurance
Travel to Wilson Island is dependent on weather and marine conditions. We strongly recommend purchasing comprehensive travel insurance, as Wilson Island is not responsible for delays or cancellations to ferry transfers caused by conditions beyond our control.
Illness & Date Changes
If illness prevents you from travelling, a complimentary date change may be available within the same travel season, provided the revised stay is completed within 12 months of the original change notification.
Booking amendments should be requested at least 24 hours before your scheduled arrival.
Refunds are only available where agreed by both parties.
Group & Third-Party Bookings
If your booking was made through an online travel agency or another third-party travel provider, please contact them directly regarding any booking changes or cancellations.
For group bookings, please refer to the terms outlined in your booking agreement or contact your group organiser or Heron Island Resort for further information.